Return & Refund Policy

VGT MEDIA, LLC, d/b/a PI Chiro Nexus (“Company,” “we,” “us,” or “our”) provides the PI Chiro Nexus software platform, together with services, educational materials, outreach support, coaching, templates, systems, and related services. This Return and Refund Policy explains how returns, refunds, cancellations, disputes, and chargebacks are handled.

1. No Refunds

All payments are non-refundable to the maximum extent permitted by law. This includes, without limitation, fees paid for services, software access, onboarding, coaching, educational materials, outreach support, templates, and related offerings.

By purchasing our Services, Customer acknowledges and agrees that:

• Customer is responsible for reviewing the Services before purchase.
• Customer is responsible for ensuring the Services are a fit for Customer’s business needs.
• Non-use, dissatisfaction, change of mind, or failure to achieve a particular result does not entitle Customer to a refund.

2. No Physical Returns

Our Services are digital and service-based, so there are no physical items to return. If Customer cancels, any applicable cancellation terms will apply, but cancellation does not eliminate amounts already due or paid.

3. Cancellations

If Customer cancels, cancellation will stop future billing only if and when the cancellation becomes effective under the applicable terms of the customer’s purchase. Cancellation does not eliminate amounts already due or amounts already billed.

If Customer purchased a committed term, installment plan, split-pay plan, or similar arrangement, Customer remains responsible for the remaining balance of that commitment unless Company states otherwise in writing.

4. Disputes and Chargebacks

Customer agrees not to initiate a chargeback, reversal, payment dispute, or similar claim with its bank or payment processor without first notifying Company in writing and giving Company a reasonable opportunity to resolve the issue in good faith.

If Customer has an issue, Customer should first contact us at the support email provided at checkout or on our website.

If Customer initiates a dispute, chargeback, reversal, or similar claim:

• Customer remains responsible for the disputed amount.
• Customer is responsible for any related chargeback fees, bank fees, processor fees, collection costs, and reasonable attorney’s fees to the extent permitted by law.
• Company may suspend or terminate Services while the dispute is pending or after a dispute is filed, to the extent permitted by law.

A claim that the Services were not provided is distinct from dissatisfaction with the results of the Services. Company maintains records evidencing delivery, including account creation, credentialed access, materials made available, outreach performed on Customer’s behalf, and any delivery confirmation submitted by Customer, as described in the Delivery and Acceptance section of the Master Service Agreement.

5. Good-Faith Resolution

We want to resolve issues fairly and quickly. Before filing a dispute, Customer agrees to send Company written notice describing the issue so the parties may attempt to resolve it in good faith.

6. Exceptions Required by Law

Nothing in this Return and Refund Policy limits any rights that cannot legally be waived. If applicable law requires a refund or other remedy, Company will comply with that law.

7. Contact Information

If you have a billing or refund-related concern, contact us at: